MCQs TSO GBO & GBO Services Batch (A) 2017 MCB Muslim Commercial Bank MCQs Outstanding Fresh Top MCQs Sample Test Papers for NTS Ground-Breaking Sample Papers Must Prepare Now
NTS MCQs Muslim Commercial Bank MCB Jobs TSO GBO & GBO Services Batch (A) 2017
MCB Subject Wise MCQs All Sample Papers for 2017 |
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MCB TSO GBO & GBO Services Batch (A) 2017 MCQs Sample Papers with NTS Test Pattern 2017
VERBAL
Question (1) following the passage refers to the numbered sentences in the passage. Answer the question by choosing the best alternative using logic and organization.
When television is good, nothing-not the theater, not the magazines or newspapers-nothing is inferior. But when television is bad, nothing is worse. I invite you to sit down in front of your television set when your station goes on the air and stay there without a book, magazine, newspaper, or any else to distract you.
1. The word “inferior” in sentence one should be,
A. Left as it is
B. Changed to worse
C. Changed to anterior
D. Changed to better
QUANTITATIVE
2. During a certain week, a post office sold Rs.280 worth of 14 paisas stamps. How many of these stamps did they sell ?
A.20
B. 2000
C. 3900
D. 20000
E. 39000
IQ/CURRENT AFFAIRS/ GENERAL KNOWLEDGE
3. A=1, B=4, C=7 and so on , then what does 13 stand for ?
A. D
B. E
C. F
D. G
4. A banana is to the peeling and an ear of corn is to the husk as an egg is to,
A. Omelet
B. Shell
C. Cob
D. Hen
E. Food
5.The current name of burma is ,
A. Myanmar
B. Ivory coast
C. Naimbia
D. Djibouti
1.______is an attitude formed by a long-term, overall evaluation of a firm’s performance.
Customer satisfaction
Negative disconfirmation
Positive disconfirmation
Service quality
Customer retention
2. _______is a short-term, transaction specific measure.
Customer satisfaction
Focus group interviews
Non-customer research
Service quality
Customer retention
3. Which of the following statements is correct
customer satisfaction leads to perceived service quality
service quality leads to customer satisfaction
service quality leads to increased purchasing behavior
customer satisfaction leads to increased purchasing behavior
the relationship between service quality and customer satisfaction and how these two concepts relate to purchasing behavior remains largely unexplained
4. The distance between a customer’s expectations of a service and perception of
the service actually delivered is called:
service gap
knowledge gap
standards gap
delivery gap
communication gap
5. The firm’s increased research orientation and enhanced upward communication will assist the firm in decreasing which one of the following gaps
knowledge gap
standards gap
delivery gap
communications gap
confirmation gap
6. Understanding the customer is a critical step toward minimizing or completely eliminating the:
knowledge gap
standards gap
delivery gap
communications gap
confirmation gap
7. A hotel may feel that its customers prefer comfortable rooms, when, in fact, the majority of the hotel’s customers spend little time in their rooms and are more interested in on-site amenities such as the pool, spa, and restaurants. This hotel is suffering from a:
knowledge gap
standards gap
delivery gap
communications gap
confirmation gap
8. As a service organization’s hierarchy becomes more complex and more levels of management are added, the firm is more likely to experience a:
knowledge gap
standards gap
delivery gap
communications gap
confirmation gap
9. The difference between management perceptions of customer expectations and and standards specifying service to be delivered is called the:
knowledge gap
standards gap
delivery gap
communications gap
service gap
10. The firm’s overemphasis on cost reduction and short-term profits will increase
the size of the:
knowledge gap
standards gap
delivery gap
communications gap
confirmation gap
NTS MCB Jobs MCQs Test Pattern 2017
English 20
Quantitative 30
Service Quality 20
Current Affairs / IQ 30
Total 100
MCB Jobs TSO GBO & GBO Services Batch (A) 2017 Muslim Commercial Bank MCQs Outstanding Fresh Top MCQs Sample Test Papers for NTS Ground-Breaking Sample Papers Must Prepare Now